How Scammers Trick You in Tech Support Scams

Ever had a random call claiming there’s something terribly wrong with your computer? You’re not alone. Tech support scams are some of the craftiest plots in the book, designed to prey on uncertainty and fear about technology. Let me walk you through how these scammers operate and share a personal story or two to illustrate just how cunning they can be.

What Are Tech Support Scams?

Tech support scams typically start with a phone call, email, or popup on your computer, falsely claiming that your system has a critical issue that needs immediate fixing. The scammers may pretend to represent well-known companies, like Microsoft or Apple, to sound legitimate.

The Goal of Scammers

The ultimate goal? To get you to pay for unnecessary tech support services, give up sensitive information, or allow them remote access to your device, which can lead to more sinister outcomes like identity theft.

The Unexpected Phone Call

Imagine sitting at home and receiving a call from someone claiming to be from tech support. They might say they’ve detected a virus on your computer. This happened to a friend of mine, and despite her reservations, the caller’s insistence and technical jargon nearly convinced her to follow their instructions. Like nearly all unsolicited phone calls, it is best to ignore it. Microsoft and Apple will rarely, if ever, call and tell you there is an issue with your computer. 

Pop-Ups That Spell Doom

Have you ever been browsing when suddenly a scary message pops up claiming your computer is infected? There is a good chance it will look similar to what you see below. If you see something like this, try not to panic, and avoid calling any number listed on this page. See if you can close the page. If you can close the page, then run your own independent virus check via Windows Defender or whichever service you use. Sometimes, these popups are actually planted on fake websites to trick users.

Phishing Emails

Scammers also use emails that mimic official support communications. These emails often contain links that, once clicked, can install malware or ransomware directly onto your computer. Always check the sender’s email address and look for misspellings or odd language—common red flags.

Requests for Remote Access

If a caller insists on remote access to your computer to ‘fix’ something, hang up. This is a massive red flag.

Payment Demands

A legitimate tech support team will never demand payment via gift cards, wire transfers, or cryptocurrencies.

Keep Software Updated

Ensure your antivirus software and operating system are always up to date, providing a basic defense against threats.

Educate Yourself and Others

Share information about these scams with friends and family. The more people know, the harder it is for scammers to succeed. Here at Warded, we have a wealth of educational information. Consider checking out our scam database or learn more about common scams by clicking here.

What to Do If You Encounter a Tech Support Scam?

Disconnect immediately. If you suspect a scam, end the communication immediately, whether it’s a call, email, or webpage.

Report the Incident

Report the scam to your local authorities, us here at Warded, and the Federal Trade Commission (FTC). This helps fight against these fraudulent activities.

Consult With Experts

If you’re ever in doubt, contact a trusted professional or a reputable tech support service for advice. Companies like Warded are always here to help guide you through identifying and dealing with potential tech support scams. Through our Personal Ward plan, you can discuss 1-on-1 with a trained expert and get immediate guidance on what to do. Click here to signup.

Tech support scams can be incredibly persuasive and damaging, but knowing what to look for is the best way to protect yourself. Always approach unsolicited tech advice with skepticism, and remember, legitimate companies will never contact you in such an invasive manner.